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What will it cost me to book a session? Our prices can be found by clicking here. How can I book an appointment? Telephone 01483 811172 during opening hours or visit our "Contact Us" page where you can fill in our enquiry form and we will call you at a convenient time. It is not possible to book an appointment online. What facilities are there for my dog? Water Treadmill: We have a Hydrophysio water treadmill. This is invaluable for gait retraining especially for dogs with spinal injuries. Hydrotherapy Pool: Our large heated hydrotherapy pool measures 10 metres x 5 metres x 1.2 metres deep. Our water temperature is a warm 30°C. We acheive the highest water quality using advanced technology in filtration and purification. Water quality is tested and recorded three times daily. We do not use hoists. Animals that cannot walk, or need extra assistance, are carried in on a stretcher and floated off in our arms. Access is via a gently sloping ramp with a shallow platform for paddling. Resting platforms at either end of the pool allow physiotherapy, stretching, massage and therapeutic exercise to take place supported by the water. Swim jets are used to create a variable water flow. These can be adjusted for position and strength depending on the size, strength and condition of the animal. Jets can help encourage movement in the water when animals have suffered neurological damage or limb paralysis. A fully trained hydrotherapist will always be in the water with your animal for assisted sessions. If your animal is especially nervous, disabled or needs positional correction, up to two or three more hydrotherapists will also be in the water. Life jackets and harnesses in all sizes help with extra confidence and control and are a vital aid for disabled animals. Pre and post hydrotherapy facilities: On arrival a shower is available next to the pool so that mud can be removed and our water kept clean. A second shower is available for dogs to be shampooed following their hydrotherapy session. Three dedicated drying huts are equipped with air blasters and hairdryers. Top
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What should I do when I first arrive at Greyfriars? Please leave your dog(s) in your car and report to reception. Always check with us before bringing your dog into the swimming area – your dog might be wonderful with other dogs but not all dogs are. Please remember we have injured dogs on the premises that can feel threatened or could be hurt by normal friendly behaviour. Keep your dog on a lead at all times until a member of staff tells you that it is safe to release. Always have a collar on your dog. Dogs without collars pose a health and safety risk to members of staff, clients and other dogs. Staff members
are under strict instructions regarding collars and leads on dogs
– please listen to them. These rules are for everybody's safety
and comfort.
Top of page My dog is very heavy, will there be anyone to help me lift him? We will give as much or as little help as you require from car park arrival to departure. We have portable ramps and trolleys available to assist with getting your dog in and out of the car if you need them. What do I need to bring with me? Your dogs' vaccination certificate. No food for at least 2 hours before swimming. Please toilet your dog before they enter the swimming area – lawn available on site but please poop-scoop. We do understand toilet accidents will happen with disabled dogs – please don’t be embarrassed we are used to it! If you need help with cleaning up please ask us. Some disabled dogs are difficult to keep clean when toileting and we will shower your dog prior to swimming if necessary. Wear suitable clothing – you may get splashed! Please bring towels for your dog. Top of page What will happen if I am late or miss an appointment? Up to 15 minutes
late - we will start the swim but your dog(s) will be required
to leave the pool area on time to enable the next client's appointment
to start punctually.
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