What will it cost me to book a session?
Our prices can be found by clicking
here.
How can I book an appointment?
Telephone 01483 811172 during opening hours or visit our Contact
Us page where you can fill in our enquiry form and we will
call you at a convenient time.
It is not possible to book an appointment online.
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What facilities are there for my dog?
Water Treadmill: We
have a Hydrophysio water treadmill. This is invaluable for gait
retraining especially for dogs with spinal injuries.
Hydrotherapy Pool:
Our large heated hydrotherapy pool measures 10 metres
x 5 metres x 1.2 metres deep. Our water temperature is a warm
30°C. We acheive the highest water quality using advanced
technology in filtration and purification. Water quality is
tested and recorded three times daily.
We do not use hoists. Animals that cannot walk, or need extra
assistance, are carried in on a stretcher and floated off in
our arms. Access is via a gently sloping ramp with a shallow
platform for paddling.
Resting platforms at either end of the pool allow physiotherapy,
stretching, massage and therapeutic exercise to take place supported
by the water.
Swim jets are used to create a variable water flow. These can
be adjusted for position and strength depending on the size,
strength and condition of the animal. Jets can help encourage
movement in the water when animals have suffered neurological
damage or limb paralysis.
A fully trained hydrotherapist will always be in the water with
your animal for assisted sessions. If your animal is especially
nervous, disabled or needs positional correction, up to two
or three more hydrotherapists will also be in the water.
Life jackets and harnesses in all sizes help with extra confidence
and control and are a vital aid for disabled animals.
Pre and post hydrotherapy facilities: On arrival
a shower is available next to the pool so that mud can be removed
and our water kept clean. A second shower is available for dogs
to be shampooed following their hydrotherapy session. Three
dedicated drying huts are equipped with air blasters and hairdryers.
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What
should I do when I first arrive at Greyfriars?
Please
leave your dog(s) in your car and report to reception.
Always check with
us before bringing your dog into the swimming area – your
dog might be wonderful with other dogs but not all dogs are.
Please remember we
have injured dogs on the premises that can feel threatened or
could be hurt by normal friendly behaviour.
Keep your dog on
a lead at all times until a member of staff tells you that it
is safe to release.
Always have a collar
on your dog. Dogs without collars pose a health and safety risk
to members of staff, clients and other dogs.
Staff members are under
strict instructions regarding collars and leads on dogs –
please listen to them. These rules are for everybody's safety
and comfort.
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My dog is very heavy, can anyone
help me lift him?
We will give as much or as little help as you require from car
park arrival to departure. We have portable ramps and trolleys
available to assist with getting your dog in and out of the
car if you need them.
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What do I need to bring with me?
Your dogs' vaccination certificate.
No food for at least 2 hours
before swimming.
Please toilet your dog before
they enter the swimming area – lawn available on site
but please poop-scoop.
We do understand toilet accidents will happen with disabled
dogs – please don’t be embarrassed we are used to
it! If you need help with cleaning up please ask us. Some disabled
dogs are difficult to keep clean when toileting and we will
shower your dog prior to swimming if necessary.
Wear suitable clothing – you may get splashed!
Please bring towels for your dog.
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What will happen if I am late
or miss an appointment?
Up to 15
minutes late - we will start the swim but your dog(s)
will be required to leave the pool area on time to enable the
next client's appointment to start punctually.
Over 15 minutes late
- we may let the next client start their dogs swimming
and try to fit you in at the end of their appointment. This will
not always be possible to do. In either case the full charge will
apply.
Missed appointments
- The full charge will apply.
Cancellations - We require a minimum of 24 hours
notice otherwise the full charge will apply.
Greyfriars Opening Hours
Monday - 09.30 to 17.00 (Pool closed, Telephone
reception and Inpatient unit open as usual.)
Tuesday - 09.30 to 19.30
Wednesday - 09.30 to 19.30
Thursday - 09.30 to 19.30
Friday - 09.30 to 17.00
Saturday - 09.30 to 17.00
Sunday - Closed
Bank Holidays - Closed
Christmas Period - Reduced hours - please contact us
on 01483 811172
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Rules on cleanliness
If your dog poops – Please clean up. Ask
if you need a poop bag or help – we do not mind as accidents
will happen. Use the designated
grassed area to toilet your dog – please do not take them
down the track as fast moving vehicles make this dangerous. Using
the verges is unpleasant and unhealthy for our neighbours, other
people and animals.
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